Was the U.S. Postal Service to blame for losing Scott Egan's cremated remains for 12 days?

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Scott Egan, who served in the military from 1973 to 1988, died suddenly at the VA Hospital in St. Louis according to an article on courant.com. Egan's sister, Jean, received her brother's cremated remains and was preparing to mail them to her sister in Maryland, where the remains would be buried on a hill overlooking a lake.

Jean mailed the package via two-day expedited shipping and they told her straightaway that because of U.S Postal Service cutbacks it could take as long as five days to reach Maryland.

The fifth day came and went and Jean's sister never received the package, so she wisely decided to check the tracking number and found out the package was finally scanned into the system when it was supposed to arrive in Maryland.

Five days turned in six and that's when Jean Egan called her local post office. The U.S. Postal Service had no idea where her brother's cremated remains might be and that's when she decided to contact the big guns, CT Senators, Richard Blumenthal and Chris Murphy. The post office admitted the remains were lost.

After the two Senators insisted that the postal service backtrack and hunt the package down, it was located 12 days later. Once it turned up, a postal employee personally drove two hours on his own time to deliver Scott Egan's remains to his sister in Maryland.